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Support Contacts
| What to expect from Medicalinx IT support contract | |
The Medicalinx Software Support Services Contract provides users with high-quality support that enables them to get the most out of their medical software. It guarantees a smooth daily operation for the engineering team, minimizes down time and maximizes productivity.
Regular software updates protect the investment in the Medicalinx solutions and keeps the entire installation in line with the latest technology evolutions. Health care users to the Medicalinx Software Support Services are automatically entitled to new releases of the Medicalinx software. This ensures the compatibility with the latest developments in hardware and operating systems. Every new release also delivers new functionalities and features, further enhancing the software’s performance and capabilities.
Through the Medicalinx Software Support Services, users have access to Medicalinx Response Line Center for a wide range of questions on the deployment and optimal use of the Medicalinx software products. Response line engineers diagnose reported problems related to Medicalinx software or hardware, and provide the best solution in the shortest possible time frame. In case the reported problem represents a job stopper, they will look for a temporary work-around allowing customers to proceed with their work.
The Medicalinx response line engineers have an extensive experience in the installation and text support use of Medicalinx products, and often also master the related medical software applications.
Medicalinx Software Support Services includes:
- Response-line telephone and e-mail assistance
- Remotely view and control desktops, laptops, and servers
- Extended warranty, including dealing with and solving software problems
- Management of customer feature requests
- Escalation management for urgent matters
- New release updates of software products and all related media and documentation
- Configuration management
- and more...
For More Information:
Contact supportcontractinformation@medicalinx.com or call 1-866-429-5015
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